Key events in 2015
Active dialogue and continuous discussions with our customers produced good results. During the year, we won significant new accounts in sectors such as the electronics and food industries. In spite of the downward trend in the Russian economy, we not only acquired new customers but also reacquired some old customers.
During the year, we launched and developed new products and services in line with our strategy. We had a particular focus on the quality of our work. Our customers have also noticed this. This was reflected in our customer satisfaction survey, with our customers particularly praising the quality of our transport services. Our customers value us and consider our company to be a reliable, responsible and professional provider of transport services. There is also room for further improvement: our customers expect us to have even more flexible and quick decision-making in our logistics services.
In September, we opened a new warehouse in Aksay in the Rostov region. The warehouse is custom-built for our customers by the property developer A2, with whom we concluded a long-term lease. Procter & Gamble is one of the largest customers of the warehouse. Establishing the warehouse center creates more than 100 permanent jobs in Aksay, and the number of employees may even double from that amount during peak seasons. We also opened a total of five new eCommerce hubs, or central terminals, during the year. The terminals are located in Moscow, St. Petersburg, Rostov-on-Don, Novosibirsk, and Yekaterinburg.
Southern Russia is an important market area for us. We have an office in the Port of Novorossiysk. We believe that the port will play a significant role with respect to changing traffic flows, and that interest among business customers in our company’s operations in the Southern regions of Russia will be maintained in spite of the current crisis. We are well positioned for these changes: our two warehouses in the region have a combined capacity for more than 40,000 standard pallets.