Annual Report 2015

Highlights in 2015

During the year, we launched several new services and products, and we also announced the company’s new strategy. The year’s highlights included the launch of Postinen, a robotic delivery helicopter experiment, and the opening of the Lieto terminal and the new warehouse in Vantaa’s Voutila district. We also completed corporate transactions during the year, the most significant of which was the divestment of the international freight business.

 

Q1
Q2
Q3
Q4

Q1

A new product for unaddressed marketing

Q1

A new product for unaddressed marketing

Posti launched Postinen, a new product for unaddressed marketing. Since the beginning of March, households have received advertisements and other unaddressed items in a separate wrapped bundle twice a week. Postinen helps customers separate advertising from other mail. Postinen is put together with the help of new technology that streamlines heavy work stages and speeds up operations.

Q1

Kirsi Nuotto joins Posti’s Board of Directors

Q1

Kirsi Nuotto joins Posti’s Board of Directors

Posti Group Corporation’s Annual General Meeting was held in Helsinki on March 18, 2015. Arto Hiltunen, Petri Järvinen, Petri Kokko, Jussi Kuutsa, Päivi Pesola, Marja Pokela, and Suvi-Anne Siimes continued as members of Posti’s Board of Directors. Kirsi Nuotto was elected to join the Board as a new member. Arto Hiltunen continued as the Chairman of the Board of Directors and Päivi Pesola as the Vice Chairman.


 

Q2

Posti and Helsinki Deaconess Institute Hoiva work together to expand their care and home services

Q2

Posti and Helsinki Deaconess Institute Hoiva work together to expand their care and home services

Two traditional operators in their respective fields have found a new way to combine their competencies. Meal deliveries by Posti were supplemented with other day-to-day home care services. The new service was launched in Espoo in April by Posti and Helsinki Deaconess Institute Hoiva, a provider of various care services.

Many senior citizens need assistance with simple tasks such as replacing light bulbs or hanging laundry. This need is met by a new home service launched in Espoo by Posti in partnership with Helsinki Deaconess Institute Hoiva. The service involves the same person that delivers meals to the customer’s home also handling additional tasks such as heating and serving the meal, as well as other tasks such as cleaning the refrigerator and taking out the garbage.

Q2

Posti divests its Scandinavian road freight business

Q2

Posti divests its Scandinavian road freight business

In April, Posti continued to improve the profitability of its logistics business operations in line with its strategy by selling its Scandinavian road freight business operations to the Danish Nordic Transport Group (NTG). The transaction also included Posti’s international road, air, and sea freight business in Finland.

Posti continues to provide logistics services in Finland in parcel services, company transport services, and supply chain solutions. In Sweden, Posti continues in parcel operations, which are seeing strong growth due to eCommerce. International freight services will be offered through Posti’s partner network.


 

Q2

Posti commences the renewal of its retail network

Q2

Posti commences the renewal of its retail network

Posti launched a renewal of its retail network in April. Going forward, Posti will operate 21 postal outlets of its own, and negotiations began concerning 77 outlets to be transferred to partners. Posti will also open 100 new service points and the total number of service points will increase to 1,500.

The changes will be implemented one outlet at a time over the next two and a half years as the negotiations with the partners proceed.

Q2

OpusCapita acquired Kredithanterarna and Svenska Fakturaköp

Q2

OpusCapita acquired Kredithanterarna and Svenska Fakturaköp

OpusCapita acquired the Swedish companies Kredithanterarna and Svenska Fakturaköp in late April. The acquisitions see OpusCapita further strengthen its offering in Order-to-Cash management.

The acquisitions were a logical step in realizing OpusCapita’s goal of providing its customers with a comprehensive solution for Order-to-Cash management. Kredithanterarna brings strong industry expertise from the Swedish market to OpusCapita. Kredithanterarna’s management and organization remained unchanged as it became part of OpusCapita.


 

Q2

New strategy geared towards renewal

Q2

New strategy geared towards renewal

In June, Posti Group announced its new strategy and focus areas for 2015–2017. Posti aims to be the first choice for its customers as the provider of postal and logistics services in 2018. The most important financial target for Posti is to maintain good profitability.

The change taking place in the postal sector will become more rapid in the next few years when letter and publication distribution volumes fall as a result of electronic communications. Digitization will change Posti’s business models and create new services and growth opportunities. At the same time, competition will become more fierce in postal and logistics services, and the role of eCommerce will become more prominent. The best customer experience, multi-channel service, the capability to reform, and competent personnel are the most important success factors.

These trends lie in the background of Posti Group’s strategy to reform the company into a customer-oriented, first-class, profitable postal, and logistics service company.

Q4

Patrik Sallner appointed CEO of OpusCapita

Q4

Patrik Sallner appointed CEO of OpusCapita

OpusCapita appointed Patrik Sallner (MBA, MA, M.Sc., 45) as its new CEO effective from October 5. Before joining OpusCapita, Sallner was the CEO of MariaDB Corporation. Prior to that, he held executive positions at international companies such as F-Secure, Nokia, and McKinsey.


 

Q4

Mail deliveries enter the digital age as mail delivery personnel start using smartphones

Q4

Mail deliveries enter the digital age as mail delivery personnel start using smartphones

Posti’s customers will be offered even more tailored services after Posti equips its mail delivery personnel with smart devices. The smart devices give mail delivery personnel on-the-move access to important information on changes related to mail deliveries, online purchases, meal deliveries or other services requested by customers.

Each day, mail delivery personnel contact some three million households and businesses. For many of them, buying services via digital channels is a daily occurrence. The introduction of tools that bring mail delivery operations to the digital age is part of Posti’s ongoing effort to modernize its services and diversify delivery operations.

The piloting of the devices began in late 2015. The equipment purchases for thousands of units will begin in 2016.

Q4

Posti's new logistics center in Lieto boosts eCommerce

Q4

Posti's new logistics center in Lieto boosts eCommerce

Posti's new logistics center, opened in the fall near Turku in Lieto, is the hub of eCommerce. A substantial number of online store shipments arriving in Finland through the ports of the Turku economic region and shipments exported from Finland go through the hub in Lieto.

Posti's technology investments and renewed services meet the needs of growth in eCommerce. They give vendors more selling days and consumers the option of receiving parcels on the same day. The number of parcels will increase at an annual rate of 4–5 percent due to eCommerce.

The logistics center in Vantaa, featuring robot-assisted hybrid storage, and the Lieto logistics center, equipped with the latest sorting technology, are Posti's answer to the wishes of parcel and eCommerce customers. Posti has one of the most modern sorting and service solutions of its scale in Europe in terms of technology and service integration.